Cloud Infrastructure Manager

Job description

Cloud Infrastructure Manager – Ideagen

Location: Shah Alam, Selangor

Level: Senior Manager

Function: Product R&D

Working Pattern: Hybrid (three days per week in office)

Benefits: Benefits at Ideagen

Salary: This will be discussed at the next stage of the process.

If you have any questions, please feel free to reach out!

About the Role

The Cloud Infrastructure Manager is a critical position within Ideagen's global Infrastructure & Operations team.

This role combines hands‑on technical expertise with strategic leadership to deliver world‑class cloud operations across our diverse SaaS portfolio.

As a key member of our leadership team, you'll manage day‑to‑day cloud operations while driving innovation, operational excellence, and continuous improvement.

You'll lead a team of Site Reliability Engineers (SREs) supporting mission‑critical services across multiple products, hosting environments, within a global 24/7 environment.

This role requires close collaboration with Engineering, Architecture, Support, Security, and integration teams to deliver reliable, scalable, and cost‑effective cloud infrastructure that enables business growth.

Responsibilities

• Lead day‑to‑day cloud operations (deployments, monitoring, incident resolution, change management, and system administration) across multi‑cloud environments, with a strong focus on AWS, in a 24/7 multi‑region SaaS setup.
  
  
• Provide hands‑on technical leadership for complex infrastructure projects, system upgrades, and major incident responses, serving as the escalation point for the team.
  
  
• Build, lead, and develop a high‑performing SRE team through coaching, mentoring, and feedback, while setting clear performance goals and career paths.
  
  
• Collaborate with the central FinOps team to drive cloud cost optimisation, implementing cost monitoring frameworks to achieve budget targets.
  
  
• Lead technical integration of newly acquired businesses into Ideagen’s infrastructure, ensuring smooth consolidation and standardisation with minimal disruption.
  
  
• Implement robust observability strategies—monitoring, logging, alerting, and dashboards—for proactive issue detection and stakeholder visibility.
  
  
• Partner with Security teams to ensure all infrastructure meets cybersecurity and compliance standards, including participation in audits.
  
  
• Oversee vendor management, capacity planning, disaster recovery, and business continuity to maintain high availability, strong performance, and continuous improvement through automation and process optimisation.
  
  

Skills & Experience

• Proven experience managing 24/7 production environments in multi‑region, multi‑vendor cloud SaaS platforms.
  
  
• Cloud expertise: Hands‑on experience with AWS and/or Azure infrastructure, including IaaS, PaaS, and managed services.
  
  
• Database management: Experience with both on‑premises and cloud databases (MSSQL, MySQL, PostgreSQL, Aurora, SQL Azure).
  
  
• Modern DevOps practices: Proficiency with containerization, orchestration, and IaC tools (Docker, Kubernetes, Helm, Terraform).
  
  
• Leadership experience: Track record of successfully leading and developing technical teams.
  
  
• Communication skills: Excellent written and verbal communication with ability to engage technical and business stakeholders.
  
  
• Problem‑solving: Strong analytical and strategic thinking capabilities with a bias toward action.
  
  
• Agile experience: Familiarity working in agile development environments with cross‑functional teams.
  
  

Desirable

• Compliance frameworks: Experience with ISO27001, SOC2, FedRAMP, or similar compliance standards.
  
  
• Service Management: Understanding of ITIL service management framework.
  
  
• Cost optimisation: Experience with cloud FinOps practices and cost management tools.
  
  
• Observability platforms: Experience with tools like New Relic, Datadog, Prometheus, or similar.
  
  
• Software Development Lifecycle: Deep understanding of SDLC and CI/CD practices.
  
  
• Scripting/automation: Proficiency in Python, Bash, PowerShell, or similar languages.
  
  
• Acquisition integration: Experience integrating infrastructure from M&A activities.
  
  

About Ideagen

Ideagen is the invisible force behind many things we rely on every day – from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick.

Ideagen’s software powers millions of people worldwide with safety, security, and quality.

We have offices all over the world including America, Australia, Malaysia, and India.

Our team is building a future‑ready environment where AI is part of how we work smarter.

If you're curious, adaptable, and open to using AI to improve work, you'll thrive at Ideagen.

Next Steps

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at All matters will be treated with strict confidence.

At Ideagen, we value work‑life balance and welcome candidates seeking flexible or part‑time working arrangements.

If this is something you are interested in, please let us know during the application process.

Enhance your career and make the world a safer place!

Required Skill Profession

It & Technology